Estimated Shipping Time
Estimated shipping date varies. Typical production time for Custom items is 4 - 8 weeks. But please do not hesitate to contact us if you need it sooner. We may be able to accommodate your Rush Order upon request.
Shipping Policy
During the event of Lost or Damaged items during shipping, with the cooperation of the buyer, we will file a claim with the Shipping Company. You will have 7 days from delivery date to report damage or loss for us to open a claim before their deadline. All items purchased are shipped with insurance.
Store Policy
All sales are final.
No-Cancellation policy applies for all custom orders. Any questions or concerns about products received such as damage and installation should be addressed to us 7 days upon delivery confirmation.
We do not take responsibility for damage or accidents caused by the products upon delivery and acceptance of the items.
Forced return packages are not permitted and not subject to a refund.
CUSTOM DESIGN SIGN: Proof for your approval
I will send your proof as soon as possible. No engraving/carving/burning will be done without your final approval.
They are usually sent after your slab is dry and cut to size to ensure the proper proportion of the design.
Your approved proof is the final design that will be made on your product. Please check the details carefully as any errors on the proof will directly reflect on your final product.
Live Edge Slab details: We keep the wood as natural as it could be. We admire knots and it may include a branch or two on some, or maybe a naturally missing part of the bark. If you prefer a clean look, please let us know and we will accommodate your preference as much as we can.
Order Process
Here is the procedure for all orders to produce your handcrafted orders.
(Order of process may vary depending on wood availability)
- acquire logs
- mill to slabs
- cut to size
- 3-step sanding
- finish sanding
- placed in drying
- design
- engrave/carve/woodburn/paint
- finish coat
- coat drying
- packaging
Wood Sign Care
We use several coats of brushed-on Outdoor Marine Varnish on our Outdor Finish signs. For indoor signs, we use Real Tung Oil.
If needed, for easier recoating you may use a spray can version of Spar Urethane such as Helmsman© brand following the manufacturer's instructions. Repeat as needed for long-lasting protection.
